Terms & Conditions

  • Privacy & Confidentiality

I treat all information relating to my clients, their homes and their personal circumstances as confidential.

As a member of APDO, I follow APDO’s Code of Ethics and its commitment to maintaining client confidentiality. I may occasionally refer to an anonymised client situation as an example of my work, but any such example will always be depersonalised and unidentifiable.

Before-and-after photographs will only be used on my website, social media or other promotional materials with your express permission.

Testimonials may be shared on my website or social media using only your first name or initial, unless otherwise agreed.

  • Insurance

IDea for your space is covered by Public Liability and Professional Indemnity insurance up to £1 million. 

  • Professional Advice

Any advice or recommendations I provide are given in good faith and are based on my professional experience.

All final decisions about what to keep, donate, sell, recycle or dispose of remain yours.

I am not qualified to provide valuations or specialist advice regarding antiques, jewellery, artwork or other potentially valuable possessions.

  • Handling Belongings

I take reasonable care when handling clients’ possessions.

Clients are responsible for ensuring that appropriate household insurance is in place. 

IDea for your space will not be responsible for loss or damage unless caused by negligence on my part.

  • Removal, Donations & Recycling

Where possible, I will suggest responsible ways to donate, recycle or dispose of unwanted items.

Clients will normally arrange disposal themselves, but where agreed I can take suitable items to a charity shop, recycling centre or other agreed disposal point on your behalf. 

One local charity-shop drop-off per project is included free of charge. Any additional time spent on donations, recycling or disposal is charged at £40 per hour, plus any related costs where applicable.  

  • Limits of Work

I may carry out minor cleaning when necessary during an organising session, but IDea for your space does not provide a cleaning service.

For health and safety reasons, I may be unable to move very large, heavy or unsafe items.

  • Client Responsibilities & Safety

Clients are responsible for ensuring that their home or premises are safe for me to work in. 

Clients should let me know in advance about any circumstances that could affect my safety or ability to carry out the work.

  • Consultations & Fees
  • Initial Consultation: A complimentary video consultation of up to 20 minutes is available for new clients. An on-site consultation is charged at £100 for up to 90 minutes. Any additional consultation time is charged at the standard hourly rate.
  • Standard Hourly Rate: Decluttering, organising, reorganisation and storage-solution research are charged at £70 per hour. Evening work after 6pm, weekends and Bank Holidays is charged at £90 per hour. You will only be charged for time actually worked. IDea for your space is not VAT registered, so VAT will not be added to your invoice.
  • Purchasing & Returning Products: Time spent purchasing, collecting or returning organising and storage products on your behalf is charged at £40 per hour. Products purchased on your behalf will be invoiced at cost. Copies of receipts are available on request.
  • Fees Travel & Expenses: Up to one hour of round-trip travel time is included in my standard rate. Any additional travel time is charged at £30 per hour. Parking fees, congestion charges, tolls and other necessary travel expenses may be added to your invoice where applicable.
  • Cancellations, Payment & Fee Changes

Cancellations: I understand that plans sometimes change. If you cancel a booked session with less than 48 hours’ notice and no replacement session is arranged, I reserve the right to charge 50% of the value of the booked session. Any non-refundable expenses already incurred specifically for your project will remain payable. If I need to cancel a session due to unforeseen circumstances, I will arrange another date with you as soon as possible.

Payment: Invoices are payable on receipt by bank transfer using the details shown on the invoice. For one-off sessions and new clients, invoices are normally issued after each session. For longer or ongoing projects, invoices may be issued periodically, usually after approximately 10 hours of work.

Changes to Fees: My fees may be reviewed from time to time. Any changes will be communicated in advance and will apply to future bookings.

Agreement

By signing these Terms & Conditions, you confirm that you have read, understood and accepted them.

Client’s name:                                                            Client’s signature:

Date:        /        /           

I give IDea for your space permission to use photographs of my home or project for its website, social media and promotional purposes. My identity will not be disclosed. Yes          No